Microsoft Corp. has announced the launch of new AI-powered Sales Agents designed to help businesses accelerate deal cycles and boost productivity by automating key sales tasks.

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

Now, contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. Traditionally, management can take a long time to act on the ...

Microsoft will focus on industrial AI and how organisation can put it into action at Hannover Messe, which will take place on ...

Organizational and workforce adjustments are a necessary and regular part of managing our business,' a Microsoft spokesperson tells CRN. Posts on LinkedIn by former Microsoft employees have been ...

Complete Microsoft 365 Protection – Secures Microsoft 365 environments by integrating backup, extended detection and response ...

In a blog post, Microsoft (MSFT) announced Microsoft Threat Intelligence identified a shift in tactics by Silk Typhoon, a Chinese espionage ...

Data-driven project management lets internal and external teams collaborate, communicate, and rely on data, rather than just ...

They connect to both Dynamics 365 and Salesforce, so sales reps can nurture and close deals without even opening their CRM,' ...

Salem City Council voted unanimously Monday to appoint Acting City Manager Krishna Namburi to serve as interim city manager.