With 95% of Australians in at least one loyalty program, restaurants need more than discounts to stand out, argues Melanie Hoptman, managing director, Asia Pacific, at LiveRamp. In today’s ...

In an increasingly fragmented retail landscape, customer loyalty programs are an important tool to help retailers maximize their "share of wallet" among consumers. A recent study we conducted at ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Unsplash For years, airlines and hotel chains have leaned on loyalty programs to retain frequent travelers, especially in premium markets. But in Europe, loyalty has always been more fluid — and ...

Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information. Airbnb doesn't have a loyalty program, but that might soon change ...

Loyalty programs must undergo a step change in tapping younger travellers Airlines can do so much more with the way they run their loyalty programs. But purely gong by what's worked before will ...

The program originally followed a “spend X, get Y” format but relaunched with a points-based system last October. The restaurant’s loyalty program is adding about 50,000 members per week and ...

A&W, Canada’s original burger chain, has launched its new loyalty program, A&W Rewards. The new loyalty program gives Canadians a chance to collect points and redeem free rewards on favourites, ...

Dine Brands is expanding Applebee’s loyalty program and improving operations at IHOP as it works to elevate CX throughout the business, executives of the parent company said on a Q1 2025 ...

Hotel loyalty programs are upping their game. Shifting away from simply earning points, these programs are now focused on crafting seamless, personalized experiences that feel effortless and tailored ...

Loyalty rewards programs can significantly increase customer engagement and retention. However, to make a loyalty program successful, you must promote it aggressively and get your users to adopt it ...