Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

The ongoing evolution in loyalty presents an opportunity for retailers to retool their rewards programs to keep consumers ...

That limits the airline's ability to depend solely on conventional frequent flyer program models that work based on ...

In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. A “set it and ...

KUWAIT: Lulu Hypermarket proudly announces a remarkable milestone as its ‘Happiness Loyalty Program’ surpasses six million members across the GCC! This achievement marks a significant step in Lulu’s ...

Store loyalty cards compromise your privacy; the deals you love are down to your data. Even knowing the risks, I still use my ...

British Airways has made tweaks to its loyalty program, just over a month after an overhaul that triggered a storm of ...

For example, millennials are driven by personalization and convenience, and are more likely to appreciate digital touchpoints such as seamless online shopping, ...

Taco Bell’s parent company is leveraging loyalty programs and AI-driven personalization in pursuit of higher digital sales.

Alternatively, Aeroplan, Air Canada’s loyalty program, is partnered with Journie Rewards, so you can earn Aeroplan points at ...

The Neighbor's Club loyalty program attracted record levels of new customers in 2024, reaching more than 38 million members ...