If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” But what about the ...

Internal Customer Service: How To Serve The People Who Serve Your Customers. If you’re going to be a great company for your customers, you need to be a great company for your employees ...