This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Safaricom has clarified the process for increasing M-Shwari loan limits following a customer's complaint. It said customers ...

Usually customers are understanding, but one customer was argumentative. It really backfired. Let’s see how the story plays ...

The customer journey is similar. Customers first become aware of your brand; they evaluate their options, make a purchasing decision, receive their product or service, hopefully, have a positive ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common ...

Manitoba’s newest credit union is offering its employees free conversational French courses to improve customer service and collegiality across the workforce after a mega-merger. *Special offer ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

The Louisville area's gas and electric service will seek an 11.5% rate increase to support what it called "necessary system ...

In today’s competitive marketplace, excellent customer service is no longer optional; it’s essential for every business, whether small or large. Businesses that consistently deliver great ...