However, that changed when a man, accompanied by a young girl presumed to be his daughter, approached the desk claiming to ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

Also, consider asking your hotel concierge for an advantage. "Resort concierges often have priority access to reservations at ... When you arrive, check in with the host or hostess to find out ...

I immediately contacted Hotels.com because this was a same-day check-in booking. They tried multiple times to reach the hotel by the 2 numbers the hotel provided. Neither number worked.

Q. I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation or an ability to ...