ATMS Help Desk agents are familiar with the regulatory guidance, training doctrine, and DTMS software functions. Their first step in helping the user is focusing on the user to understand the ...

Meanwhile, maintaining sufficient help desk personnel, given the pressures and frustrations of the job, is a major industrywide challenge. Analysts from HDI, the technical support training and ...

Help desk managers say colleges must also invest heavily in training and technology (think cloud-based collaboration suites) to turn a student’s problem into a student retention opportunity. At ...

Embedding threat intel reports into help desk training modules; Adapting managed detection and response with AI for proactive threat anticipation. At Inversion6, Thornton-Trump spearheads the ...

Currently, Dustin is producing a documentary featuring a prominent Sacramento drag queen. Besides supporting our campus community with technology, he co-manages our IRT student workers and maintains ...