An Australian business owner was left in disbelief after catching a customer in a very brazen act months after the brand was forced to give her a refund.

Learn about the serious implications of freezing money and closing accounts amidst troubling bank practices and lawsuits.

Sobot Aims to Deliver Intelligent yet More Human-like Service. AI has quickly become central to digital transformation in customer service. According to MarketsandMarkets, the glo ...

"Now, by the time consumers contact customer ... of service we get from a financial institution to the ease and simplicity of returning a product from Amazon." When a company lets us down, most ...

A communication platform through which customers can contact customer service agents for assistance. Examples of channels include email, live chat, SMS, and phone. Offering multiple channels lets ...