Continuing our series on the journey to Frictionless Enterprise, Phil Wainewright reprises the XaaS Effect and explores how digital connection has transformed customer engagement. The golden rule of ...

If they want more engagement or one-on-one, then they can buy the service. Live chats are a great form to reach potential customers and convert them into happy clients." "Ever been to a car lot ...

The psychology behind keeping teens and suburban housewives hooked on social games could help you better engage customers on your Web site. “Gamification” is a top trend for virtually every ...

today announced the launch of Twilio Engage, a growth automation platform that will allow marketers to improve their relationships with customers by delivering personalized customer experiences at ...

To engage your existing customers, you have to remain connected to them during the latter stages of their journey. Many companies make the mistake of letting their engagement efforts lapse after ...

Allows companies to stay on the pulse of customer needs with better engagement throughout the customer journey Companies in industries such as high-end retail, financial services and HR ...

8x8 Engage empowers every employee – not just contact center agents – to flexibly engage customers on the channel of their choice. .@8x8 announces expanded availability for digital channels ...

Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage bridges an organization’s CX journey gaps and empowers this ...