A contractor moving a gas pipeline hit a water main, sending a flood of water into a nearby home's basement. The owners have not been able to get any help from the utilities involved.

With nowhere else to go, water started flowing into some basements. Heavy rain passing through Irondequoit causes some flooding. Homeowners we talked to say water has gotten into their basements.

He explained the law says diggers can’t use heavy equipment within two feet of either side of a marked underground pipe. Kentucky 811 records show Miller called in the project earlier in February, and ...