Customers are important, but employees and business owners have the right to protect their own interests. When dealing with a toxic customer who only wants to get their way, you have the power to ...

Forbes contributors publish independent expert analyses and insights. I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. No one likes ...

It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Here are seven sure-fire ways in dealing with difficult customers so you’re armed for the next encounter. 1. Keep your emotions in check. No one likes to be attacked or criticized by a customer, ...

Service industry workers often become the target of customers' ire, with hostile behavior creating a toxic work environment, affecting well-being. Israel says Iran violated ceasefire brokered by ...

To help you navigate these sometimes tumultuous waters of the business to consumer relationship, we have gathered a few pro tips to dealing with rude customers. 1. Your ears are your best friend ...

Dealing with angry customers. BUSINESS MATTERS BEYOND THE BOTTOM LINE - Francis J. Kong - The Philippine Star. September 3, 2023 | 12:00am. An incident happened in a doughnut shop.

These customer helplines are essential for delivering support, service, advice, and information& ... Dealing with Customer Inquiries. Updated on: May 2, 2007 / 7:28 PM EDT / MoneyWatch ...