Dealing with angry customers is only one element. The rule of thumb for more normal times, Mr Younger says, is for companies to be clear about what they are offering and then to hold themselves to ...

Forbes contributors publish independent expert analyses and insights. I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. No one likes ...

Customers are important, but employees and business owners have the right to protect their own interests. When dealing with a toxic customer who only wants to get their way, you have the power to ...

Nobody likes dealing with difficult customers, but it's a part of day-to-day business. Here are five ideas to help you keep your cool and even turn an angry caller into a loyal advocate.

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Build confidence and capability in dealing with aggressive customers with these three key strategies. Monique Richardson Jul 28, 2023 4 min read. Share. 0. Source: Unsplash/Toa Heftiba ...

Dealing with angry customers. BUSINESS MATTERS BEYOND THE BOTTOM LINE - Francis J. Kong - The Philippine Star. September 3, 2023 | 12:00am. An incident happened in a doughnut shop.