To achieve this, it is necessary to standardise how patient complaints are analysed and interpreted. Through synthesising data from 59 patient complaint studies, we propose a coding taxonomy for ...

quantifies them in terms of performance metrics, and analyzes their impact on perceived quality features. The concepts are grouped in terms of a taxonomy which can be used for developing empirical ...

The Public Health Agency of Canada is part of the federal health portfolio. Our activities focus on protecting against threats to public health, preventing and reducing diseases and injury, and ...

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