As AI-driven search grows, traditional SEO is becoming obsolete. Marketers must adapt by reallocating budgets, optimizing for ...

Foundever ®, a global leader in the customer experience (CX) industry, today announced an expansion of its long-term collaboration with Cognigy, a global leader in AI-powered customer service ...

The age of agentic AI isn’t on the horizon, it’s already reshaping the managed services landscape. That’s the message Pax8 ...

New Sapiens CoreSuite release empowers life insurers, agents, customers, and administrators with greater speed, intelligence, and deeper customer ...

Getting ahead of agentic AI wave in MEA region By Tracy Burrows, ITWeb contributor.Johannesburg, 13 Jun 2025Aishwarya Singh, senior VP, Digital Collaboration Services and head of Microsoft Global ...

Businesses should enhance how they function, manage costs better, and improve what customers get. Accomplishing these objectives depends on the AI business automated solutions. Companies use AI in ...

In the heart of Upstate New York, small businesses are embracing artificial intelligence to stay competitive, enhance ...

What’s your conversational experience maturity level? In today’s hyperconnected and competitive world, brands that excel in ...

When the user notified the company that offers these chatbots, a customer service representative replied: “While we don’t want to put any censorship on our AI’s language and thoughts, we also care ...

From improving how networks run to spotting problems before they happen and creating more personalised experiences for users, ...

Learn how to build AI agents that automate tasks, solve problems, and generate $10,000/month. Step-by-step guide to success ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...