B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

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Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...

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CareBrew is an interactive AI-powered website that teaches coffee shop employees how to respond to customer service scenarios. This project was created by Dylan, Dasha, James, and Joe for ECE1786: ...

One of the biggest challenges that companies navigate is the ability to connect dots between customer service and revenue. For this reason, it can be tough for executives and team leaders to determine ...

There are concrete steps you can take to level up your entire team’s sales game and, in turn, ensure your company thrives with or without you.

Here are ten counterintuitive (and hopefully occasionally controversial) strategies for successful fintech investing.

This happened on 12/24 at 16:47 PM. The scenarios ran through my mind…the slot was hanging open just enough that if someone was deliberately looking for an opportunity to steal, that it wasn’t ...

United Parcel Service UPS reported better-than-expected fourth-quarter 2024 earnings on Jan. 30. However, revenues fell short ...