Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. At such a critical moment in US history, we need ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Starbucks offers a Pilot-in-Command job with a salary of Rs 3 crore (approximately). The pilot will fly top executives, ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

AN ESTATE agent has won two prestigious awards for its customer service. Meyers Estate Agents, based in Southbourne and ...

As AI continues to evolve, the challenge ahead lies in upskilling the workforce, creating new roles that complement ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

Wayfair LLC owes its customer service workers pay for tasks completed before and after their regular shifts, according to a lawsuit filed in federal court in Massachusetts alleging violations of eight ...

AI’s advantage over humans comes down to 4 dimensions: speed, scale, scope and sophistication. Whether AI can replace you depends on how much one or more of the S’s matter in what you do.