A proposed class action lawsuit alleges that the company failed to compensate its customer service employees for all the time ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

As AI continues to evolve, the challenge ahead lies in upskilling the workforce, creating new roles that complement ...

Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Wayfair LLC owes its customer service workers pay for tasks completed before and after their regular shifts, according to a lawsuit filed in federal court in Massachusetts alleging violations of eight ...

AI’s advantage over humans comes down to 4 dimensions: speed, scale, scope and sophistication. Whether AI can replace you depends on how much one or more of the S’s matter in what you do.

If you've worried that AI might take your job, deprive you of your livelihood, or maybe even replace your role in society, it ...

Qantas blamed rising costs, high airport fees, and stiff competition in Asia for closing the Singapore-based budget airline ...

If you're looking for a fresh start, Aldi has dozens of jobs up for grabs at its stores across Essex, with salaries up to ...