As businesses move beyond reactive customer support to proactive, revenue-generating strategies, platforms like Gladly are ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Liezel Jonkheid, director and founder of the Consumer Psychology Lab, shares tips on how to uncover what customers don’t say ...

The chief executive of HM Revenue & Customs (HMRC) will retire with a six-figure pension despite presiding over the worst ...

Dissatisfied customers who verbally and sometimes physically confront waiters, sales clerks and other types of service providers now risk being charged under newly passed local regulations. Referred ...

The property management sector is experiencing its most significant transformation in decades, driven by changing legislation ...

The Tesco customer, Andrew Kennedy, shared their experience at the supermarket store in Surrey over the weekend on X. The ...

When you have to deal with customers directly, it’s often a pain in the you know what. But if you’re not on staff, but an ...

A Fine Gael TD has called on the Minister for Transport to speak with Ryanair about customers in Ireland being "shafted" by strict baggage rules and fees. Dun Laoghaire-based TD Barry Ward has also ...