There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

When customer success aligns with what matters most to customers, it reduces the valley’s depth and shows they’re in capable hands, accelerating their journey back to motivation and building a ...

Motivation in customer service representatives can significantly influence their performance, job satisfaction, and ultimately the customer's experience.

There’s a powerful link between employee motivation and customer experience. Empowering your team drives better customer outcomes and business success.

Customer service suffers when employees have no motivation. If the employee doesn't care about being at work, he certainly doesn't care about the company vision or the success of the company.

When your customer service team isn't meeting its goals, it can be a sign of underlying issues with motivation and engagement. To turn this around, you need to understand what drives your team and ...

Customer service and CX can make a brand! 2. The Real Reason Shoppers Aren’t Returning (September 1, 2019) – At the time, there were many articles about how foot traffic in malls was down.

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 ...

Many service desk managers are struggling with the high turnover of service desk employees. Keeping the service desk job interesting and maintaining motivation is considered as a difficult task. In ...