The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.

Motivation. A team that cares about your products, customers and the well being of your business will go the extra mile to make sure work is done well and clients are satisfied.

Studies show that U.S. businesses lose $75 billion annually due to poor customer service, and a whopping 86% of consumers will leave a brand after just two bad experiences.