This shift is already underway. Traditional customer service challenges stem primarily from businesses’ inability to understand what customers really want and need. Current systems rely on ...

Contact centre specialist Whistl looks at smart solutions that help you provide a best-in-class customer experience in challenging times “Challenging” is a word most businesses will relate to in 2023 ...

The poll of 163 customer service and support leaders found that almost all (95 percent) planned to retain human agents ...

These challenges can include but are not limited to legacy IT systems ... What’s next in CX for national security The future of building enhanced customer service and national security is likely to be ...

The main challenge now is for businesses to improve the service customers receive. Consumer Duty focuses on four key outcomes: bolstering customer service support, including aftersales and ...

Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without consent. These cases have parallels in banking, where many institutions use ...