It's a new age for customer service, one in which inside counsel often find themselves helping to shape their companies' complaint resolution processes, thereby lessening the risk from today's ...

During the holidays one really notices how automated customer service has become. Consumers flock to ATMs, Web sites, self-help kiosks and digital avatars to withdraw cash, buy gifts or get ...

Verint Customer Engagement Solutions' Daniel Ziv offers best practices for meeting the myriad challenges of customer interaction management--particularly as volume demands increase and workplaces ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Why AI Is Key to Better Customer Service Traditional customer service challenges stem primarily from businesses’ inability to understand what customers really want and need.

Overall, by addressing service problems promptly, offering solutions, and providing exceptional customer service amid a storm, a services company can turn challenges into opportunities to ...

Pine AI has recently launched its service in the U.S.. Stanley Wei, the founder and CEO of Pine, shared the inspiration behind creating the platform: "Our journey began with a personal experience ...

How business leaders can navigate 2023's stubborn challenges and enhance customer experience using technology and innovation.

PERSPECTIVE: Why Overcoming DHS Customer Service Challenges Matters for National Security To protect the homeland from foreign, domestic and cyber threats, DHS and other agency employees need to be ...

Companies outsource customer service for a number of reasons. They may not have expertise in customer service practices such as outbound telemarketing. They may also want to implement industry best ...

The commissioner acknowledged that the program is facing massive customer service challenges, but he said the system is salvageable and is not running out of money. The Urban Institute recently ...

Yet challenges can also lead to opportunities and a better customer experience. It goes without saying that the key to business growth is a positive customer experience. The stats back this up, with ...