The poll of 163 customer service and support leaders found that almost all (95 percent) planned to retain human agents ...

Risk is no longer confined to a compliance checklist. These four challenges highlight how the landscape is changing and what ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

According to the report, RG&E met the state's targeted goals for 2024 by answering customers calls and billing estimates but ...

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

September can’t come fast enough for smartphone enthusiasts who want something completely different from the usual black ...

UAE plans to expand this programme to include middle management, product owners, and decision-makers, requiring participation ...

Maryland Gov. Wes Moore said his state is launching the Customer Relief Fund to help consumer with utility bills in the midst ...

Talkdesk Customer Experience Automation introduces fully autonomous, multi-agent AI automation for the entire customer journey.

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

True Religion filed Chapter 11 bankruptcy and was bought by an investment firm giving it a new lease on life. That's not ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...