AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

In one case cited in the report, a telecommunications company using AI-powered voice assistants saw a 39-point improvement in ...

Industry-first cloud contact centre offers businesses a flexible omnichannel experience with Bring Your Own Carrier (BYOC) ...

Do they Pass the Test? OMNINGAGE looks how international Schools in Bangkok & Kuala Lumputr have benefited from cloud ...

Zoom’s business customers in India can now use Zoom Phone and Contact Centre together for easier calling and better customer ...

Coinbase suffers major data breach impacting over 69,000 customers, potentially costing $400 million, due to bribed Indian customer service workers.

VinFast, Vietnam's electric vehicle manufacturer, has partnered with Global Assure to enhance its customer service in India.

VinFast partners with Global Assure for customer service in India, offering 24/7 support, roadside assistance, and mobile ...

South Cambridgeshire District Council contact centre was rated 98 per cent for high-standard service in mystery shopper review.

New jobs are being created in India's service industry as the AI revolution picks up pace.

The International Monetary Fund estimates over a quarter of Indian jobs are highly vulnerable to AI, while a Brookings study ...