AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

In one case cited in the report, a telecommunications company using AI-powered voice assistants saw a 39-point improvement in ...

Do they Pass the Test? OMNINGAGE looks how international Schools in Bangkok & Kuala Lumputr have benefited from cloud ...

VinFast, Vietnam's electric vehicle manufacturer, has partnered with Global Assure to enhance its customer service in India.

South Cambridgeshire District Council contact centre was rated 98 per cent for high-standard service in mystery shopper review.

New jobs are being created in India's service industry as the AI revolution picks up pace.

The International Monetary Fund estimates over a quarter of Indian jobs are highly vulnerable to AI, while a Brookings study ...

New feature includes smarter routing, sentiment detection and language recognition ZURICH, SWITZERLAND, June 19, 2025 /EINPresswire / -- Luwar ...

Despite the sector moving rapidly into an AI-powered era, human conversation is still critical in managing customer service ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Pre-made meal giant Lite n’ Easy has sacked or redeployed dozens of staff after the closure of two call centres in Melbourne ...