The Caravan and Motorhome Club’s Contact Centre has been recognised at this year’s UK National Contact Centre Awards, taking ...

Glasgow City Council has warned that personal data may have been stolen in a cyber attack affecting its services. The local ...

CDK Sandeep Jain on how Hybrid Intelligence and India’s IT talent are reshaping auto dealerships through AI-driven, ...

Glasgow City Council says customer data may have been stolen following a cyber incident which has led to the disruption of ...

GLASGOW city council has been hit by a cyber attack with fears customer data has been breached. The local authority confirmed ...

Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Financial Services Secretary highlights the need for improved bank customer service, citing stability and health of banks but emphasizing further enhancements for customer satisfaction.

DODOMA: LAND inheritance and marital disputes have emerged as the most pressing legal issues facing Tanzanians, following the number of citizens who sought help at the Ministry of Constitution and ...

TransUnion’s innovative approach to leveraging CX insights to improve customer and agent experiences landed the organisation ...

South Cambridgeshire District Council contact centre was rated 98 per cent for high-standard service in mystery shopper review.

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...