NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

This change has led to improved customer satisfaction and more positive responses. One strategy we use is actively engaging with Google reviews—both good and bad. We make it a point to respond ...

Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

As Allianz rolls out artificial intelligence (AI) throughout its operations, Manuela Diviach, Head of Group Operations, ...

CX leaders are invited to schedule a demo here to experience how iCSAT can transform their customer satisfaction strategies. Level AI is a leading provider of advanced AI applications for the ...

Running a direct-to-consumer (D2C) business can feel overwhelming. Many struggle with getting products to customers quickly ...

CX leaders are invited to schedule a demo here to experience how iCSAT can transform their customer satisfaction strategies. Level AI is a leading provider of advanced AI applications for the contact ...