The Google Phone app currently includes a call log, but you can only filter it by missed calls. The latest Phone beta reveals work towards some new filter options. Those could include showing only ...

For instance, call center agents can be instructed to: Periodically reassure people that they’re listening Speak clearly without rushing or raising their voice Give people enough time to explain their ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Last week, Google was spotted working on a significant revamp for its native Phone app, one that could let users sift through their Recents call log. While not available even to beta testers at ...

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Executive Editor David ...

Any business that regularly involves phone calls will inevitably need to transfer a call. This could be because of the high volume of calls your business is receiving, or it can just be because a ...

The breach, believed to have compromised all FBI devices using the bureau’s AT&T public safety service, included agents’ mobile phone ... customer accounts containing records of calls and ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

"I’d argue further that the brick wall we call customer service is a contributing factor to the broad decline of trust in institutions." (Dreamstime/Tribune News Service) ...