Let’s start with the basics, okay? Customer experience management (CEM or CXM) is about keeping track of everything between a company and its clients. It may also involve using appropriate ...

LoyaltyFactor is an advanced customer loyalty and reward campaign management solution. It helps to run multiple customer loyalty campaigns on a single platform without any complexities.

Alo Yoga wasn’t just about leggings — it was a lifestyle. Endorsed by celebrities and influencers, the brand marketed itself ...

"What is one effective strategy for using technology to maintain customer loyalty while rapidly scaling your business?" Here ...

Airline company United Airlines Holdings (NASDAQ:UAL) in Q1 CY2025, with sales up 5.4% year on year to $13.21 billion. Its ...

Toshiba’s ELERA® Commerce Platform wins "Commerce Experience Management Platform of the Year" by RetailTech Breakthrough ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Introduction Choosing the right POS system Singapore businesses can rely on is important in 2025. Operating a small café, a busy restaurant, or even a retail store comes with its own set of challenges ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...