Thought Industries, the leading platform for customer, partner and professional training, today announced it has been awarded ...

It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

As the financial landscape continues to evolve, financial institutions (FIs) face a complex set of challenges and opportunities, including customer management, fraud prevention, and technological ...

Insider activity is seldom enough to move a market independently but can signal how a company’s management thinks. Exclusive content, detailed data sets, and best-in-class trade insights to ...

We use GitHub Issues as the official bug tracker for the Horizon UI. Here are some advices for our users that want to report an issue: Make sure that you are using the latest version of the Horizon AI ...