While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...

Discover the five most dangerous CX pitfalls today and learn how industry leaders are creating exceptional experiences that ...

Let’s tune-in to “The Art of building AI/ML products” masterclasses and tech leadership podcast series at Generative product ...

Formerra+™ delivers a faster, smarter, and more seamless way to do business with enhanced product search, intuitive navigation, and powerful management tools.

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Nearly 9 in 10 consumers believe customer experience is as important or more important than a bank’s services or products, according to a FICO survey of 1,000 U.S. bank customers released last week.

Shark Tank investor Lori Greiner, in a recent post on her social media, spoke about the perils of 'marketing myopia.

This foundation enables DevRev's conversational, AI-native apps for customer service, product management, and software engineering. "DevRev's innovative approach empowers companies to link customer ...

Acko General Insurance CEO Animesh Das emphasises that customer experience should be integral to every business aspect, from ...