Imagine trying to get information from an AI chatbot, only to find that an entire country has banned such interactions. This ...

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

Utilise WhatsApp as a strategic business channel to create personalised, real-time customer journeys, leveraging different ...

US-based conversational AI startup Observe.AI has acquired text-to-speech AI startup Dubdub.ai to bolster its voice AI agents ...

AI Agents or Co-Pilots should be driving a proactive engagement strategy and anticipate user needs, provide contextual recommendations, and deliver hyper-personalised support across channels.

Key Points AI translation tools are designed for fast, structured translations, while ChatGPT translation focuses on fluency ...

An AI replica of Suzanne Somers had a conversation with the late actress’ husband Alan Hamel just over two years after her ...

The cloud-based contact center market is expected to soar to $157.08 billion by 2032, driven by AI-powered innovations.

Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth driversSAN FRANCISCO, March 26, 2025 (GLOBE ...

TEN Holdings, Inc. (NASDAQ: XHLD) has announced a significant enhancement to its service portfolio by incorporating ...

Harbor Pilot automates identity security tasks, simplifies workflow creation, and provides AI-driven insights through ...

Spanish text classifier using BERT to detect user intent (information request, complaint, or recommendation). Includes synthetic training data and custom ambiguous examples to test robustness.