By Shish Kharesiya Have you ever asked a question online and received a helpful answer within seconds — no waiting, no phone ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

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AI chatbots are answering ... including customer service. Businesses say it's the way to unlock efficiencies and improve customer "journeys" so people can solve their problems and get what they ...