Generative AI is transforming customer service — but are companies ready ... Keith: Third, the chatbots that can’t solve anything. It feels like they’re just following a rigid flowchart.

Customer support has undergone a massive transformation over the last decade, and mobile devices are at the heart of it. With the surge in smartphone and tablet usage, companies are leveraging ...

AI and machine learning are reshaping how brands interact with their audiences and redefining campaign management, customer engagement and data-driven decision making.

For expectant mothers struggling with opioid use disorder, the stigma surrounding addiction can make it difficult to seek help. Drew Herbert ... While online chatbots can sometimes be unreliable ...

Customer experience (CX) is evolving from simple interactions to more fluid, outcome-driven engagements. While early CX automation leaned heavily on chatbots, the future points toward ... Businesses ...

Unlike human customer service agents, chatbots never sleep or take breaks. This round-the-clock availability is particularly valuable in e-commerce, where purchases happen at all hours.

Unlike human customer service agents, chatbots never sleep or take breaks. This round-the-clock availability is particularly valuable in e-commerce, where purchases happen at all hours.

It is a transition from static tools to dynamic teammates, and it is already restyling how businesses manage customer journeys. Chatbots ... can shift from reactive support to proactive service ...