Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

TCN, a cloud-based call center technology provider, will bring its User group conference in person for the first time, ...

New tools streamline workflows for sales and marketing teams, offering advanced automation and productivity features.

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.

Outsourced call centers need to be adaptable to changes in business needs and capable of scaling operations. This includes: Flexibility in Staffing : Ability to scale up or down based on call volumes.

All RingCentral contact center plans include powerful automations, call routing capabilities, outbound dialers, workforce management, real time and post call quality monitoring, and agent ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

Data centers built on federal sites would be required to bring clean energy online to match the facility's electricity needs, according to the White House. The Biden administration did not fully ...

Is your small business in need of a contact center or a call center? It can be hard to decipher which is best for your business, especially when these terms can be used interchangeably. Both of these ...