The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

AppFolio reported solid Q1 2025 results, driven by increased customer value, new customer acquisition, and service adoption.

Good morning, and welcome to the Integer Holdings Corporation First Quarter 2025 Earnings Conference Call. All participants are in a listen-only mode. After the speakers' remarks, we will conduct a ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

CloudHesive, an AWS Premier Consulting Partner and leading cloud and contact center solutions provider, today announced a strategic partnership with Teneo.ai, a global pioneer in Conversational AI and ...

As cements its reputation in SaaS and martech innovation, FixDigital CRM is helping both local and global businesses adapt to ...

India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

Marketing Oops! Summit 2025 returns with even greater scale and ambition. As the largest marketing and technology event in Thailand, the summit brings together professionals and thought leaders from ...

Q1 was another substantial acceleration for ServiceNow AI. The number of Pro Plus deals more than quadrupled year-over-year, including 39 deals with three or more Now Assist products. Average ACV deal ...

We’ve evolved from chatbots to copilots, and now we’re entering the era of agentic, autonomous digital labor. It's a hard concept to grasp, so we’ve prepared a couple of demos to help explain what ...

SAP on Wednesday extended its lead as Europe's most valuable company after the business-software company's stock surged by the most in six years.

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...