Jonathan Moran from SAS discusses how AI is advancing CRM beyond contact centers and marketing and what's needed to ensure its responsible use. Developed by CallRail Labs, Convert Assist integrates ...

Good CRM tools and strategies enable call centers, contact centers, and customer support teams to be their most effective and ensure that all customer inquiries end with the best possible customer ...

The deeper the connections, the more power you have to orchestrate personalized end-to-end customer journeys. But typical system integrations don’t unify your CRM system and contact center in ways ...