From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

GUEST OPINION: Are you ready to take your customer relationships to new heights and revolutionize your call center operations? Look no further! In this blog post, we will unravel the power of ...

Call Center image courtesy of SAP Having traveled the path with CRM for as long as I have, I am keenly aware of what constitutes both the peaks and the valleys of customer service. CRM has evolved ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

The consumer backlash against unsolicited telemarketing and e-mails coupled with ever-increasing competition for customer attention have forced companies to take a new look at their inbound call ...

Zoho CRM’s Adaptive Intelligence allows for actionable insights tailor-made for each customer interaction. For a call center, this matters because as your database grows, the system adapts and ...

How does a CRM integration work for call centers? For the most part, call center software will advertise pre-built integrations, SDKs, and APIs that allow companies to integrate their CRM software ...

Regardless of the fact that you are a call center, BPO or any other business if your business uses both, call center software and a CRM solution, then you must get Call Center CRM Integration ...

Are you searching for the best contact center CRM? ... At that price, the Sell plan offers the core of what a contact center CRM should, including call tracking and recording and text messages.

MS CRM Gets Call Center Connection Microsoft's CRM solution has been customized by more than 1,000 VARs since its release earlier this year. One of these customizations allows MS CRM to be integrated ...