In this interview, Soumya Chatterjee shares insights into the challenges faced by Easyrewardz, the innovations that led to the development of Zence, and the strategic focus on vertical SaaS for Retail ...

SMEs can leverage cloud models to start small, scale smartly, and create collaborative environments for AI to thrive.

Vertical SaaS platforms are not just software solutions; they're digital infrastructure built to support the compliance, ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Learn how Dynamics 365 transforms business processes with real-time analytics, seamless integrations, and powerful tools for ...

Pega had its big show last week and it laid out a different viewpoint regarding AI, especially Agentic-AI. That alone is ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

According to a report by EY, over 74% of homebuyers under 35 say that the digital experience before purchase is more ...

To extract the full value of AI-driven automation, organizations must zero in on where it moves the needle most.

Most organizations are sitting on huge volumes of underused data. Agents can help unlock that value by embedding intelligence ...

A change to Slack's Ts&Cs places roadblocks for third-party apps in common use by marketers. Details of the new Salesforce ...