The Minister of Education, Haruna Iddrisu, has charged the Chartered Institute of Marketing, Ghana (CIMG) to undertake a ...

The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

The wireless network provider reported higher levels of customer churn in the first quarter following price hikes. Executives ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

The upgrade comes from an automated customer service solution called “Versaterm ... “Our goal is to improve our communication to the people we serve about their calls for service, cases ...

Ever wish you could just speak to a real person about your savings? At Sheffield Mutual, you can, whether you're saving £5 a ...

LIPA board deliberates on awarding Long Island electric grid contract, with Quanta Services and PSEG Long Island ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...