The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

NextDrive India, a Chandigarh-based startup, began as a college project and now operates over 650 cabs with support from STPI and IIT Patna.

The HR Service agent is available through Slack, a Salesforce-owned software company. Salesforce. HR teams have access to a portal that contains employee information and connects to existing HRIS ...

Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week.

Also: Why you should ignore 99% of AI tools - and which four I use every day Qualtrics gave the example of a sports fan leaving feedback about slow food service at a game. The Experience Agent can ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform found its roots as an online form builder that gave businesses and ...

With Freddy AI Agents, handling pre-conversion customers — those who have yet to book a trip — Pickyourtrail has reduced wait times and improved service. The AI agent seamlessly transitions ...

Philippine low-cost carrier Cebu Pacific announced a partnership that may change the game in terms of airline customer service in Southeast Asia. Cebu Pacific has teamed up with global AI customer ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent ...

AI agents can understand these contexts, interpret user inquiries, and access relevant information from documentation, knowledge bases, and help desk systems. Elevating Service with Multi-Agent ...

Dhingra pointed out that well-functioning self-service options can result in a 39% improvement in customer satisfaction (CSAT) scores. Furthermore, predicted Jeetu Patel, Cisco’s EVP and chief ...