At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just ...

WhatsApp AI update means you no longer have to read your messages - Message Summaries feature comes as Meta boss Mark ...

Anthropic has launched a new feature allowing users to build, host, and share AI-powered apps directly within its Claude chatbot, a strategic move to create a developer-friendly platform that ...

Howard University and Google are teaming up to change speech recognition for Black Americans through a partnership called ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

Meta achieved a major legal victory as a federal judge in San Francisco ruled that its AI model, Llama, did not breach ...

AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...

Vienna-based startup chatlyn closed an $8.6 million Series A round led by London’s Smedvig Ventures, alongside angel investor Andreas Burike (AnyDesk), Austrian transport operator Blaguss, and other ...

AI is everywhere in CX and contact centers right now. From virtual agents to real-time analytics, it’s clear that intelligent ...

What happens when your therapist has no soul—and worse, no sense? From ChatBots that can mimic empathy to psychotic AI ...

Need an AI assistant to help with work, life, or both? Check out the top picks for 2025 that make staying organized and ...