Discover online shopping trends 2025, including omnichannel experiences, AI-driven personalization, sustainability, and mobile commerce.

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Sustainability trends 2025 include standardized reporting, carbon accounting, and growing concern about microplastics.

Utilities trends 2025 highlight an industry in transition as companies transition to green energy, modernizing their systems ...

Professional services trends 2025 include integrated talent management, incorporating virtual assistants, and AI for talent ...

Media and entertainment trends 2025 include advertising growth, business model innovation, and using generative AI for ...

Learn why AI and ecommerce is such an important trend and how brands can leverage partnerships to boost AI adoption and get ...

B2B sales 2025 is all about AI and automation as more organizations look to artificial intelligence to help them reach their ...

Chris leads the customer data solutions practice at SAP Customer Experience.

Across industries, rising prices, rapid technology advancements, and growing customer expectations have forced many companies to reexamine old assumptions and devise new strategies. Insurance is no ...