Cruise passengers John Harrison and his family recently learned a harsh lesson about Enhanced ID and got denied boarding in ...

A predatory management company charged these vacation rental guests $1,000 to pay for damage to a mattress they didn't cause.

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

Dwayne Coward is a consumer advocate who has skillfully mediated thousands of problems for consumers alongside Michelle since 2016. After a 40-year career with the U.S. Air Force, having been assigned ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which ...

Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these ...

Consumer Rescue is dedicated to educating, defending, and protecting consumers. If you have a problem with a company and cannot resolve it on your own, you can ask our consumer advocacy team for help, ...

Regular readers of Consumer Rescue know that our advocacy team tackles many fiascos involving car rentals. From surprise damage charges to accusations of grand theft auto, we’ve seen it all. A ...

Maybe you’ve chosen to fly on the same day as your cruise, and things went off without a hitch. But for Marcelino and Julieta Bautista, that’s a gamble they lost. They redeemed a free Norwegian Cruise ...

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in ...