Contact centers spend millions on training-but still battle turnover and inconsistency. Discover how one exec fixed it with ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work.

A survey of hundreds of contact center agents revealed that more than one-third said they don’t feel they’re set up for success and only 54% believe their leadership invests in their team.

Using artificial intelligence and conversational analytics enables contact center teams to automate post-call tasks and flag potential issues across the organization. - Jen Bailin, SAP. 3.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

Discover top call center software solutions of 2025 tailored to your needs. From advanced features to scalability, find the best solution.

PolyAI, a company developing a platform to field contact center calls automatically, has raised $40 million in a venture funding round.