Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term VoIP is widely used for the actual services offered (see VoIP for details), while IP telephony often refers to ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and ...

Now in its 26th year, this prestigious award recognizes companies that have demonstrated exceptional innovation and ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

Singapore, February 23, 2025-- Calilio and LeadHeed, one emerging cloud telephony platform and another a Customer Relationship Management tool, have signed a partnership. Calilio announced the ...

Ooma's cloud-based system is a powerful choice for new-build facilities and a reliable replacement for legacy on-premises ...

Zoom Communications and Mitel announced the global launch of a hybrid cloud solution that integrates Zoom Workplace and Zoom ...