Enhancing Customer Support with Zendesk and Africa's Talking Integration via HelloDuty CTI. Africa’s Talking Voice enables businesses to own local phone numbers, facilitating a closer connection with ...

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

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Exploring Zendesk: Elevating Customer Service for Businesses Across Africa. Zendesk is a popular ticketing CRM. Get to understand Zendesk pricing, alternatives, ticketing and phone.

Top 6 reasons why your Kenyan business will fail. One of the biggest reasons businesses fail is because they don't solve a problem. The business may be solving an issue that no one has, or it may not ...

The availability of mobile lending loans has solved so many Kenyans' problems in times of desperate need. With the help of an MPESA USSD code, many have been able to solve their money problems within ...

A USSD —Unstructured Supplementary Service Data — code, is an alphanumeric number of up to 12 digits long that can operate on all networks and is used for mobile-based services between a customer and ...

A USSD application, is service that enables mobile phone users to access digital services without internet connectivity or data bundles. Safaricom pioneered USSD in Kenya with the popular *144# code ...

Customer Relationship Management (CRM) — Africa Customer loyalty- importance, benefits, and stages. Customer loyalty is the inseparable relationship between customers and a business whereby they ...

Uganda's telecommunications sector has shown steady growth in recent years. As of this year, the country has about 28 million mobile subscribers, representing a penetration rate of around 70%.

Namibia's telecommunication facilities have seen significant growth in recent years. With a population of about 2.5 million, the country has approximately 2.9 million mobile phone users, indicating ...

‍Unstructured Supplementary Service Data­-­USSD-­­­­ is a protocol used for communications via GSM cellular phones. USSD is also referred to as feature codes or quick codes and is used as a mode of ...