Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Ultimately, Acme’s deeper understanding of the customer is the difference ... landscape—was Acme’s customer relationship ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

The Customer relationship management system (CRM): helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates marketing ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Customer relationship management (CRM) systems benefit businesses by automating tasks, centralizing customer data, improving collaboration, and providing insights for targeted email marketing.

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management of its engagements with users across the UK’s various tax regimes HM Revenue ...