To navigate this — and to thrive — businesses need to recognize the vital link between customer and employee experience. Total Experience (TX) should be seen as a guiding light to increased ...

To increase customer satisfaction, maximize sales and minimize switching activity, carriers must understand their customers’ needs and experiences and focus on continuous performance improvement ...

Srinivasan Raghavan comes with over two decades of leadership experience in the enterprise ... as a leader in delivering innovative, customer-centric health insurance solutions.