Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just months after the firm unveiled research indicating customer experience ...

A webinar by MONI, Magento and dotdigital offers advice on how brands can do better to capture sales at every stage of the customer journey. Forward-looking companies are investing heavily in ...

any data that is picked up in the customer’s journey can be fed to customer support agents, supervisors and CX leaders, changing how they work and making them more agile with the ability to make ...

Many organizations invest heavily in tracking and improving the customer journey to support customer satisfaction (CSAT ... and deliver the insights necessary for stakeholders to do their job ...

Understanding the Eddy Effect — a continuous loop of disruptions ... and frustrations impacting the customer journey. Leveraging the Eddy Effect as a KPI for improving CX Pharma faces many ...