SoFi reports that 2 in 3 Americans have 1-2 bank accounts, but many save $500 or less for emergencies; tech adoption in ...

Nearly 9 in 10 customers would purchase from a brand again following an amazing experience, according to a Verint survey.

Suspicions are bolstered by a question asking: "How would you rate the fire service in your city?" No question asks about ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

Every business strives to grow return on investment (ROI), but often misses the golden insights hiding in plain sight. That’s where customer surveys will give you information about crucial aspects of ...

being able to create effective customer surveys is a pivotal skill. These surveys serve as valuable touchpoints for businesses to gather insights, gauge satisfaction and refine their strategies.

While this is clearly an extreme example of delivering a terrible experience just about every step of the way, the idea that we’ve been sold that customer surveys provide direct communication ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and, as I'm sure you've seen, they are everywhere. It seems like every interaction I have with a ...

Fortunately, there’s a tool at your disposal that both protects and serves you: client surveys. As a former compliance director and now PI insurance professional, I understand one of the main ...

Agents who interact directly with clients give a more favourable impression. More than four in five property consumers were ...

and clinicians who offered to forward the survey to clients not subscribing to the listserv. Clearly, the benefits of using e-mail to conduct research go beyond collection of data, and expand the ...